The technological advancement is a reason for continuous global expansion through communication and service provision; understand how to capture the golden opportunities from these new contact ventures. Recognize the importance of effective customer service and learn to manage and implement new strategies with new technology.
This course offers a thorough and detailed insight to all the attendees, helping them understand the customer journey through the customers’ perspective, learning how to introduce organizational changes to cope with the new working styles and how to engage the employees with positive enthusiasm to deliver service revolution.
The course will enable you to:
By attending this course, you can:
Note: Students can avail 10% as group discounts
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