Public sector organizations are finally moving away from the conventional channels towards the online and digital channels of websites, social networks and other internet-based mediums. Companies really need to evolve the online technology in their favor, change the conventional customer expectation, while improving and increasing the efficiency of customer service delivery.
This course helps you in identifying the target opportunities to maximize efficiency via innovative channel mediums and delivering improved customer service at all levels.
The course will enable you to:
By attending this course, you can:
Note: Students can avail 10% as group discounts
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